Booking & eligibility
How old do I need to be to book a room?
The guest making the reservation must be at least 21 years old and must be staying at the property. Guests under 21 are welcome when accompanied by a parent or legal guardian who is a registered guest. Reservations made for or by anyone under 21 may be cancelled under our cancellation policy.
What do I need to bring to check in?
A valid government-issued photo ID that matches the name on the reservation. We may also ask to verify the credit card used for booking. It takes a minute, and it protects you — nobody else can use your card or your name here.
Payment & cancellation
How does payment work?
For direct bookings, 50% of the total is charged securely at booking through Stripe, and the remaining balance is charged to the same card 3 days (72 hours) before check-in. Your card details go directly into Stripe's secure form — the hotel never stores them.
What if I need to cancel or change my dates?
Cancel 14 or more days before check-in and your deposit is refunded minus a 10% fee; inside 14 days the deposit is non-refundable. One free date change 14+ days out. All the details, including how to cancel in writing, are in our Cancellation Policy. This applies to direct bookings only — reservations made through a third-party site follow that site's own policy.
House rules
What are the house rules?
No smoking anywhere on the property, no parties or events, and no pets. Quiet hours are 9:00 PM to 8:00 AM — our guests come here to rest. The room is for the number of guests on the reservation. Serious violations can end a stay without refund.
Am I responsible for the room?
Yes — the room should come back the way you found it, minus normal wear. Damage, missing items, or cleaning beyond the ordinary may be charged to the card on file.
Check-in & check-out
What are the check-in and check-out times?
Check-in is at 4:00 PM with smart-lock self check-in — your arrival instructions and door code are sent before your stay. Check-out is at 10:00 AM. Early check-in and late check-out are subject to availability and may carry a fee; ask us the morning of your arrival.
Parking & the property
How does parking work?
On-site self-parking is available for a daily fee plus tax, arranged through the hotel. Spaces are limited and first-come, first-served. Your parking tag goes on the windshield.
Severe weather
What happens if a hurricane affects my stay?
If a mandatory evacuation order covers your stay dates, you receive a full refund — every dollar back. Florida weather is not your fault.
Questions about any of this? A real person is one tap away — contact us any time.
