Cancellation Policy
This cancellation policy applies only to reservations booked directly with Hollywood Sunrise Hotel — on our website, by phone, or by email. Reservations made through any third-party booking platform are governed by the cancellation terms shown on that platform when you booked, and must be cancelled or modified through that platform.
Payment
A deposit of 50% of the total booking value (room rate, fees and taxes) is charged at the time of booking through our secure payment processor (Stripe). The remaining balance is charged to your card 3 days (72 hours) before check-in. You will never be charged more than the deposit if you cancel.
Cancelling your reservation
Cancellations must be received in writing — use the cancellation link in your confirmation email or email booking@hollywoodsunrisehotel.com. The received timestamp is the official cancellation time. Deadlines are measured against 3:00 PM Eastern Time on your arrival date.
- 14 or more days before check-in: your deposit is refunded minus a cancellation fee of 10% of the deposit.
- Within 14 days of check-in, or no-show: the deposit (50% of the booking total) is non-refundable.
- Early departure: no refund for unused nights after check-in.
Date changes
One free date change is allowed 14 or more days before arrival, subject to availability and rate difference. Date changes within 14 days of arrival are treated as a cancellation and rebooking.
Severe weather
If a mandatory evacuation order issued by government authorities covers your stay dates, you may cancel with a full refund, including the deposit.
Refunds
Refunds are issued to the original payment method within 10 business days. Bank posting times vary.
Questions? Email booking@hollywoodsunrisehotel.com or call (954) 924-9430.
